Fast growing cafés use FLOW’s coffee management system to ensure quality and consistency in every cup.

Customer loyalty is achieved by delivering a quality experience every time everywhere. FLOW monitors every cup so you can achieve your desired quality, consistency and efficiency.

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What customers say

“Flow within Plato was a major contribution toward our decision to franchise our coffee business. With the ability to see data at any of our locations in real time, it allows us to be proactive in ensuring we are consistent in our quality, reactionary in quick fault finding and incentivise our partners through data driven performance.” – Plato Head of Franchise

“Flow has provided us with the tool to measure and remotely support our baristas to ensure the best product possible is served to our customers. The improvement of consistency and waste reduction is key in our business and Flow has supported us with the continued drive to improve.” Bootlegger Franchise Ops Manager

“Combining live telemetry, measurable performance and incentivising branches is fool proof solution. It’s exciting to see the impact realising into real results.” Babylonstoren Ops Manager

“I can manage quality, barista performance, and even machine maintenance, across 20 sites and from 1 simple dashboard. I can do it on the road and even from home!” Anonymous

“We’ve seen 20% improvement in consistency, resulting in a significant increase in customer loyalty and sales.”  Anonymous

What is FLOW

FLOW is a telemetry system providing real time data directly from your coffee machine. This information allows you to track exactly what’s going on cup by cup so you can ensure your cafés are always operating at peak performance.

The simple dashboard reflects key performance indicators such as volumes, consistency, barista performance, coffee usage and machine maintenance, streamlining coffee management so you can focus on growing your business.

All for this for less than the price of 1 cup per day!

Introducing Flow Coffee Telemetry System

Flow Espresso Monitoring App

Grow your business

✅ Drive customer loyalty

✅ Deliver brand standards

✅ Make smarter decisions

✅ Scale operations efficiently

Streamline your operations

✅ Improve barista performance

✅ Optimise coffee supply

✅ Accurately control stock

✅ Monitor machine performance

Save money

✅ Reduce wastage

✅ Reconcile stock usage

✅ Centrally manage multiple sites

✅ Prevent equipment failure

How FLOW works for you?

Café

  • Know the quality of every cup
  • Improve barista performance
  • Ensure machine maintenance and performance
  • Accurate stock control
  • Supply, wastage, reconciliation
  • Track volumes to optimize shift resourcing

Franchisor

  • Quality assurance tracking
  • Performance benchmarking
  • Heat map issue management across sites
  • Accurate stock control
  • Coffee supply, wastage, reconciliation
  • Knowledge sharing across franchisees

Franchisee

  • Evaluate coffee consistency
  • Live tracking of sales volumes remotely
  • Ensure barista performance
  • Diagnose quality and consistency issues
  • Accurate stock control
  • Supply, wastage, reconciliation
  • Monitor machine performance

Coffee service provider

  • Dynamically plan supply volumes
  • Streamline production schedules
  • Ensure barista performance standards
  • Optimize barista training
  • Heat map issue management across sites
  • Ensure machine maintenance and care
  • Knowledge sharing across diverse clients

Features

Stats

Real time shot quantity and shot quality across all sites.

Instant Feedback

Live traffic light signalling on shot performance.

Waste Management

Track coffee usage accurately according to shots poured.

Shot Trends

Learn which are the most challenging times for both shot quality and staffing.

Machine care

Track cleaning cycles, group head utilisation and performance.

Grinder Suggestions

Flow suggests adjustments to achieve targeted quality. With the Flow grinder it will adjust automatically.

Flow Coffee Grinder

Never adjust your grinder again, Flow does it all for you

  • Deliver perfect coffee shot after shot
  • The grinder automatically adjusts to maintain consistent quality
  • Let your baristas focus on making coffee, not fighting with the grinder
  • Make more coffee with reduced wait times
  • Eliminate wastage
  • Delight your customers every time
View Grinder

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